Privacy Policy

Cove Family Law LLC Effective Date: 2024 Last Updated: October 30, 2026

1. Introduction

Cove Family Law LLC ("the Firm," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website at CoveFamilyLaw.com (the "Website"), by text message, by phone and email, and through our intake and scheduling tools; how we use and protect that information; and the choices you have.

By using our Website or providing us with your information, you acknowledge that you have read this Policy. If you do not agree with it, please do not use the Website or submit information through it.

Important: This Policy covers information collected through our Website and related communications. Information you share with us as a client in the course of legal representation is protected by attorney-client privilege and our professional duty of confidentiality, which are governed by the rules of professional conduct in Alabama and are separate from, and in addition to, this Policy.

2. No Attorney-Client Relationship Through the Website

The content of this Website is for general information only and is not legal advice. Visiting the Website, submitting a contact or intake form, sending an email or text, or calling our office does not create an attorney-client relationship. A relationship begins only when we have agreed to represent you and you have signed a written engagement agreement.

Please do not send confidential or sensitive details about your legal matter through the Website, by email, or by text until we have confirmed that we represent you or that we have a secure method for you to use. Until then, information you send may not be protected by attorney-client privilege, and we may be unable to keep it confidential if we have a conflict of interest or cannot take your case.

3. Information We Collect

Information You Provide to Us

When you contact us, request a consultation, complete an intake form, schedule an appointment, make a payment, or communicate with us, you may provide:

• Contact details, such as your name, mailing address, email address, and phone number
• Details you choose to share about your matter, such as the type of case, names of other parties or children, and relevant dates
• Scheduling and appointment preferences
• Payment information, if you pay through our online payment provider (we do not store full card numbers on our own systems)
• Your communications with us, including emails, voicemails, text messages, and form submissions
• Consent records, such as your agreement to receive text messages

Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect:

• Your IP address, browser type, device type, and operating system
• Pages you visit, the time and date of your visit, and how long you stay
• The website that referred you to us
• General location (such as city or region) inferred from your IP address

This information is collected through cookies and similar technologies, described in Section 6.

Information From Other Sources

If you contact us through a third-party directory, referral service, or advertising platform, we may receive the contact information and message you submitted there.

Information We Do Not Seek Through the Website

We do not ask you to submit Social Security numbers, financial account numbers, or medical records through our public contact forms. If we need these during representation, we will tell you how to send them securely.

4. How We Use Your Information

We use information to:

• Respond to your inquiries and schedule consultations
• Evaluate whether we can represent you, including checking for conflicts of interest
• Provide legal services to clients and communicate about their matters
• Send appointment reminders, court date notices, and other non-marketing, service-related messages
• Process payments and maintain billing records
• Operate, maintain, secure, and improve the Website
• Understand how visitors use the Website, so we can make it more useful
• Comply with legal and ethical obligations, such as recordkeeping requirements and conflict checks
• Protect the rights, safety, and property of the Firm, our clients, and others, and prevent fraud or misuse

We do not use your information to make automated decisions that have legal effects on you.

5. Text Messaging (SMS)

If you opt in to receive text messages from us, we use your mobile number only to send the non-marketing, client-service messages described in our SMS Terms and Conditions, such as appointment reminders, scheduling, and requests for information.

We do not sell, rent, or share mobile phone numbers or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Information may be shared only with service providers that help us deliver messages (such as our messaging platform) and only to the extent necessary to provide that service, or where required by law.

You can opt out at any time by replying STOP to any message. Consent to receive text messages is not a condition of obtaining legal services.

6. Cookies and Similar Technologies

Our Website may use:

• Essential cookies, which are needed for the Website to work properly and stay secure
• Analytics cookies and tools, such as Google Analytics, which help us understand how visitors use the Website

You can control cookies through your browser settings, including blocking or deleting them, though some parts of the Website may not work as intended. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Some browsers offer a "Do Not Track" or Global Privacy Control signal; because there is no uniform standard for responding to these signals, our Website does not currently respond to them.

7. How We Share Information

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers. We use trusted vendors to help us run our practice, such as website hosting, email, case management and document storage, scheduling, text messaging, payment processing, e-signature, and IT support. They may access your information only to perform services for us and are required to protect it.
• Legal and ethical requirements. We may disclose information when required by law, subpoena, court order, or professional rules, or when permitted to do so to protect against fraud or a threat to safety. As a law firm, we will assert applicable privileges and confidentiality protections to the fullest extent permitted.
• Business changes. If the Firm's practice is sold, merged, or closed, client files will be handled in accordance with the rules of professional conduct, including any required client notice.
• Professional advisors. We may share limited information with our accountants, insurers, or ethics counsel as needed, subject to confidentiality duties.

8. Confidentiality of Client Information

Once you become a client, information relating to your representation is protected by attorney-client privilege and our ethical duty of confidentiality. We will not disclose it except as permitted or required by law and professional rules, or as you authorize. Nothing in this Privacy Policy limits those protections.

Because family law matters are often sensitive, we encourage you to:

• Use a personal email account and device that no one else can access
• Avoid using a work email, shared family computer, or shared phone plan to communicate with us
• Tell us right away if you think someone may be monitoring your phone, email, or accounts
• Ask us about a secure client portal or encrypted method for sharing documents

If you are in danger, please call 911. If you are experiencing domestic violence, the National Domestic Violence Hotline is available 24/7 at 1-800-799-7233. Please also note that your browsing history may be visible to others who use your device; consider using a private browsing window or a device you trust.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including [secure hosting, encryption in transit, access controls, password protection, and secure cloud storage for client files]. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Email, text messages, and website forms are not fully secure channels.

10. Data Retention

We keep information only as long as needed for the purposes described in this Policy and as required by law and professional rules.

• Website inquiries from people who do not become clients: retained for up to [one to three] years, then deleted or anonymized, unless we are legally required to keep them longer.
• Client files: retained for the period required by [State] rules of professional conduct and our engagement agreement, generally [five to seven] years after the matter closes, after which they may be securely destroyed.
• Text message opt-in and opt-out records: retained for as long as needed to demonstrate compliance with applicable messaging rules.

11. Your Choices and Rights

• Communications. You may opt out of text messages at any time by replying STOP. You may ask us to stop emailing or calling you about non-case matters at any time. We may still need to contact you about your active case.
• Access, correction, and deletion. You may ask us to tell you what personal information we hold about you from the Website, to correct inaccurate information, or to delete it. We may need to verify your identity first. We may be unable to delete information that we are required to keep by law or professional rules, that is part of a client file, or that is needed to defend legal claims.
• Cookies. You can manage cookies through your browser settings, as described in Section 6.

To make a request, contact us using the details in Section 15.

State Privacy Rights

Depending on where you live, you may have additional rights under state privacy laws, such as the right to know, access, correct, delete, or opt out of the sale or sharing of personal information. We do not sell personal information and we do not share it for cross-context behavioral advertising.Some laws exempt certain information, such as information protected by attorney-client privilege or information subject to other legal exemptions. If you believe you have rights under your state's law, please contact us and we will respond as required.

California residents: You may have rights under the California Consumer Privacy Act, as amended, including the right to know, delete, correct, and limit use of sensitive personal information. We will not discriminate against you for exercising these rights.

12. Children's Privacy

Our Website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website. Because we practice family law, you may share information about your children in connection with your case. That information is handled as confidential client information under Section 8. If you believe a child has submitted information to us directly through the Website, please contact us and we will delete it.

13. Third-Party Links and Services

The Website may link to third-party websites, such as court sites, government agencies, payment processors, or scheduling tools. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before sharing information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last Updated" date. If we make material changes, we will take reasonable steps to notify you, such as a notice on the Website. Your continued use of the Website after changes are posted means you accept the updated Policy.

15. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact:

Cove Family Law LLC  Phone: 256-297-3309 Email: alexis@covefamilylaw.com 

Attorney Advertising and Disclaimer

The information on this Website is for general informational purposes and is not legal advice. Prior results do not guarantee a similar outcome.